An "Access denied" error is received, and the system goes to Unavailable and cannot be chosen as a restore target during the restore of System State on an Active Directory server.
Details:
After submitting a restore of System State for an Active Directory server, the job starts and if necessary it moves the appropriate "System State.dat" file back to the business server. The recovery part of the restore of system state fails because Active Directory is online and the following alert is returned:
"In order to complete the restore of System State information, restart the computer in Directory Services Restore Mode and run Symantec DSRM System State Restore." The restore job then completes.
This step is normal and MUST be run with the business server in "normal" mode (not Directory Services Restore Mode) so that communications between the business server and the Continuous Protection server work as expected. At this point in time the correct "System State.dat" file is on the business server and other system state jobs are prevented from running, which stops the correct "System State.dat" file from being overwritten. You would see the following alert if another system state backup job is submitted:
"CPS is unable to backup System State while a DSRM restore of System State is pending."
Note: Non-system state jobs should run without any problem.
To continue the recovery, follow these steps:
1. Reboot the business server and enter Directory Services Restore Mode.
2. Login as the "Administrator"
3. Navigate to "C:\Program Files\VERITAS\Continuous Protection Server" (or wherever CPS is installed ) with Windows Explorer.
4. Locate the file "Symantec DSRM System State Restore.bat" and launch the file by double-clicking on it. The restore is started again, but this time it will succeed because the machine is in DSRM and no communications with any other CPS component is required.
Once the restore completes the window closes and the batch file is deleted.
5. Reboot the computer, but do not enter DSRM and the "restored" system state information will be "active".
http://seer.entsupport.symantec.com/docs/278653.htm
http://seer.entsupport.symantec.com/docs/278898.htm
Details:
At this point, follow the steps in the following technote to use FixServer:
http://support.veritas.com/docs/277853
This will eliminate the duplicate entries of the business server in the Servers folder.
http://support.veritas.com/docs/277853
After submitting a restore of System State for an Active Directory server, the job starts and if necessary it moves the appropriate "System State.dat" file back to the business server. The recovery part of the restore of system state fails because Active Directory is online and the following alert is returned:
"In order to complete the restore of System State information, restart the computer in Directory Services Restore Mode and run Symantec DSRM System State Restore." The restore job then completes.
This step is normal and MUST be run with the business server in "normal" mode (not Directory Services Restore Mode) so that communications between the business server and the Continuous Protection server work as expected. At this point in time the correct "System State.dat" file is on the business server and other system state jobs are prevented from running, which stops the correct "System State.dat" file from being overwritten. You would see the following alert if another system state backup job is submitted:
"CPS is unable to backup System State while a DSRM restore of System State is pending."
Note: Non-system state jobs should run without any problem.
To continue the recovery, follow these steps:
1. Reboot the business server and enter Directory Services Restore Mode.
2. Login as the "Administrator"
3. Navigate to "C:\Program Files\VERITAS\Continuous Protection Server" (or wherever CPS is installed ) with Windows Explorer.
4. Locate the file "Symantec DSRM System State Restore.bat" and launch the file by double-clicking on it. The restore is started again, but this time it will succeed because the machine is in DSRM and no communications with any other CPS component is required.
Once the restore completes the window closes and the batch file is deleted.
5. Reboot the computer, but do not enter DSRM and the "restored" system state information will be "active".
http://seer.entsupport.symantec.com/docs/278653.htm
How to perform a restore of an Active Directory Domain Controller using Backup Exec Continuous Protection Server (CPS)
How to perform a restore of an Active Directory Domain Controller using Backup Exec Continuous Protection Server (CPS)
http://seer.entsupport.symantec.com/docs/278898.htm
Details:
To restore an Active Directory Domain Controller, perform the following steps:
1. Do NOT boot into Directory Services Restore Mode (DSRM), on the navigation bar select Restore.
2. In the task pane, select the computer.
3. In the selections pane, select the System State files.
4. In the task pane, under Restore Task, select Restore Files.
5. Define the appropriate options: Job Name, Description.
6. Click OK.
7. Click OK to clear the confirmation message.
8. The Job should complete with an alert "Unable to restore System State." The alert displays the following dialog, "In order to complete the restore of System State information, restart the computer in Directory Services Restore Mode and run Symantec DRSM System State restore."
9. At this point, boot the system into Directory Service Restore Mode.
10. Enter the DSRM password and log into the system.
11. On the desktop there will be a batch file named Symantec DRSM System State restore.dat, run it by double-clicking on it.
12. A command window will appear and the restore will begin.
13. After the restore has completed the command box will disappear, and a reboot countdown dialog will be displayed.
http://support.veritas.com/docs/277853
This will eliminate the duplicate entries of the business server in the Servers folder.
http://support.veritas.com/docs/277853
